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Storm Preparedness

Storm Preparedness Videos

Storms are part of life in Northeast Florida. Preparing ahead of time helps keep you and your loved ones safe and makes recovery easier.

Below, find steps you can take now to help get ready before the next storm heads our way.

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Our Power Restoration Process

Our Power Restoration Process

JEA’s storm response process is built to restore service quickly and safely. Learn how we restore electric and water services to our community step by step.
Learn About Restoration 1-2-3

How You Can Prepare

JEA prepares year-round, and you can too. Update your contact info, prep your home, and make a plan so you’re ready.

Update Your Contact Info

Update Your Contact Info

Verify your current phone number and email. This helps us keep you updated during a storm.

Update Now
Prepare Your Home

Prepare Your Home

From trimming trees to storing fresh water, simple steps today can protect your home during a storm.

Get Prepared
Make a Plan

Make a Plan

Know your evacuation zone, prepare for medical needs, and have a plan for pets and family safety

Planning Tips
Business Preparedness

Business Preparedness

Just like residents, businesses need storm plans to protect employees, facilities, and equipment. Find tips and resources here.

Get Prepared
Trim Trees

Trim Trees

Healthy, well-trimmed trees help prevent outages and damage when storms strike.

Learn About Tree Pruning
Gather Storm Supplies

Gather Storm Supplies

Follow the City of Jacksonville’s guide for what to include in your Emergency Supply Kit.

Build Your Kit
Tree Debris Cleanup

Tree Debris Cleanup

After a storm, knowing who’s responsible for tree debris can be confusing. Learn the facts before the next storm hits.

Learn About Debris Removal