My Account
Update Your Contact Info
Make sure your JEA account details are up to date so we can keep you informed with real-time restoration updates.
Confirm Your Info
Report and Track Outages
Through the JEA outage map, you can report an outage, track progress, and sign up for notifications before, during, and after a storm.
View Outage Map
Water Notices
Check for active water outages and boil water advisories in your area, with tips to keep your household safe.
View Water Notices
Know Your Zone
During a major storm, evacuation zones matter. Locate your zone so you and your family are ready if evacuation orders are issued.
Find Your Zone
Our Restoration Process
JEA’s Restoration 1-2-3 process helps us safely assess damage, repair our facilities, and bring service back to customers as quickly as possible.
See the ProcessDownload The My JEA Mobile App
Get instant, easy access to your account.
Manage your account, pay bills, and report outages on the go with our convenient mobile app.
