My Account
Online Account Setup
Create an online account to securely manage your JEA services anytime, anywhere.
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At JEA, we make it easy to stay in control of your utility services. From setting up service to managing your bill, you’ll find tools, options, and resources to fit your needs, all in one place.
Billing and Payment Options
We offer convenient ways to receive and pay your bill, whether you prefer to go paperless with eBill, pay automatically through AutoPay, or handle payments in person. You can also choose flexible solutions like JEA MyBudget for levelized billing or the MyWay prepaid plan to make managing your utility costs easier.
Explore Billing & Payment Options
Understanding Your Bill
Utility bills can sometimes be confusing. From rate structures to taxes and seasonal changes, we’re here to help you understand what makes up your monthly statement and the factors that can cause it to fluctuate.
Learn About Your Bill
Manage Your Account Online
Add or Move Service
Moving or adding service? Request it online! It’s quick and easy to schedule your preferred start date.
Start Now
Payment Assistance
If you need help paying your bill, we offer programs and resources designed to provide temporary financial support.
Get Assistance
Committed to Value
As your community utility, JEA works hard to keep costs down while delivering reliable electric, water, and sewer services. Learn how our rates compare nationwide and what we're doing to maintain the level of services you expect and rely on.
See How We Keep Costs Low
Scam Awareness
Unfortunately, scammers sometimes target utility customers. JEA provides resources to help you recognize fraudulent activity, protect your information, and stay safe online.
Get Scam Smart
Outage Center
In the event of an outage, (alt: When outages occur) JEA is dedicated to restoring service quickly and safely. Visit the Outage Center to report issues, check updates, and get real-time restoration information.
Visit the Outage Center
Give Back with Your Bill
You can make a difference for a neighbor in need through JEA’s Neighbor to Neighbor program. Add a monthly donation to your bill to help provide emergency utility assistance for local families experiencing financial hardship..
Support the ProgramDownload The My JEA Mobile App
Get instant, easy access to your account.
Manage your account, pay bills, and report outages on the go with our convenient mobile app.
